What to expect from the WCAG 3.0 (Web Content Accessibility Guidelines)

First Published as part of European Accessibility Leadership Review, March 2020

Version 3.0 of the Web Content Accessibility Guidelines (WCAG) are due for publication but what can you expect and how will they differ from WCAG 2.0? This Q&A is based on a presentation by Nomensa’s Alastair Campbell, who is co-chair of the Accessibility Guidelines Working Group W3C.

Campbell delivered the presentation as part of TechShare Pro 2020. 

Key questions answered in this document are:

Help City University create an online course on AI for accessibility

City, University of London, is calling all those with low or no vision to help create the ultimate course in Artificial Intelligence (AI) and its applications for accessibility. If you have a vision impairment of any kind and think you’d like to help, read on… 

How AI helps make the world a more accessible place

Blind man wearing sunglasses and holding visual impairment stick

Artificial Intelligence, or AI, is already helping people who are blind or low vision to make the world more accessible. Smartphone apps that use AI can help you enter text without typing, navigate your environment, and recognise currency, text and objects and tell you what they are. For example, apps like Seeing AI use AI to automatically recognise things in pictures you take with your phone camera.

But do you understand how AI works or how AI for accessibility can help you? There are lots of online courses for sighted people to learn about AI, but nothing that focuses on AI for accessibility for blind and low vision people. With AI being such a hot topic in public debate, City University thinks it is high time that there is something there to fill this gap. 

Researchers from City, University of London and Microsoft Research are developing an introductory series of online sessions on AI for accessibility aimed at blind and low vision people aged 16 and above. The series will focus on real world examples and apps from AI for accessibility. They will introduce the core concepts and processes involved in AI used in assistive technology and also discuss the ethical considerations when designing for AI for accessibility. 

What's included in the courses?

After completing the sessions, people who are blind or low vision will have a basic understanding of AI problems including object, face and speech recognition and their use for improving accessibility.

The series of online sessions are developed in such a way that, if you are only able to attend the first or second session, it will still prove useful and you will come away with key concepts and information. 

The course will mainly be self-directed online, with the possibility of teacher-supported in-person learning. The sessions will give you a basic understanding of AI for accessibility presenting example apps you might be familiar with but also some new ones, including some research projects you might not know. The sessions are also interactive and fun, with hands-on activities and quizzes!

Interested in joining this fun online course on AI and accessibility?

City University is looking for blind and low vision people aged 16 and above to give them feedback on the initial sessions - looking especially for ways to make them more engaging and interesting while being accessible to a wide range of people.  

Find out more about the project, called ORBIT. If you are interested in participating, please email Lida Theodorou: lida.theodorou.2@city.ac.uk.


How AbilityNet can help

10 ways to support mental health: Time to Talk 2021

IMAGE SHOWS A LEAF AND INSIDE IT THE WORD 'THE POWER OF SMALL' A small conversation about mental health can make a big differenceTime to Talk Day is a staple in the calendar and provides an opportunity to talk about Mental Health. This year it’s on February 4, 2021. 

The theme is the ‘Power of Small’ and that a small conversation about mental health makes a big difference. 

During Covid-19, conversation and checking in has never been more important.

Here are ten ways AbilityNet can help promote the mental health of individuals including kick-starting a conversation about mental health. 

1. Technology to improve your mental health

We celebrated World Mental Health Day (2020) with five ways technology can help to improve your mental health

The Blog included tips for students, workplace tips and signposting to organisations that are waiting for you to call them, and to support your mental health. 

2. Start a conversation with AbilityNet

A picture of the Helpline's Alex with headphones onAbilityNet supports older and disabled people with technology. While the focus is on technology what really matters is the impact that technology has, and how it can improve the lives of older and disabled people.

Refer-a-Friend to us or call our helpline on 0300 180 0028. We offer a range of support including how to use technology to chat with family and friends.

Plus, find out how our volunteers have offered support during the pandemic.

A number of charities have set up helplines to help during the pandemic

Call AbilityNet's helpline on 0300 180 0028

Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls

3. Sign-up for a FREE webinar

For obvious reasons, we’ve had to suspend home visits during Covid-19. However, we know how important it is to keep connecting with other people, which is why we launched our AbilityNet Live! series of webinars. The webinars are an opportunity to hear from experts in the field, including AbilityNet staff. They are FREE to join and there’s always a chance to ask questions.

4. Get help from an AbilityNet volunteer

We have over 300 volunteers across the UK who continue to offer support throughout the pandemic. They’ve helped churches host virtual congregations and charities stay connected, have helped a couple say a final goodbye and someone with MS set up smart technology.

 

5. AbilityNet answers your questions about mental health

AbilityNet Helpline’s Alex Barker answers some commonly asked questions about mental health, including “How can I work more effectively”, and “I need to be able to “take time out”. How can I do this?”.

For support with technology for disabled and older people, or if you have specific questions for Alex and the team call 0300 180 0028. 

Call AbilityNet's helpline on 0300 180 0028

Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls

6. Technology to help older people stay in touch

A picture of the KOMP device with the logo for No Isolation on screenOlder people can be prone to isolation and are potentially also less tech-savvy. In a recent webinar on Tablets for Seniors, AbilityNet featured two solutions designed specifically to help older people stay in touch with family and friends.

You can read specific FAQs about both solutions GrandPad and KOMP.  

GrandPad includes a built-in button to initiate a call with support 24/7. 

7. Support with mental health: partnership work

AbilityNet has been working in partnership with the NHS, Jangala and others to deliver support to service users in London who need help. We’ve also helped others providing tech devices by providing support notably KOMP, and have also worked with other charities notably The Stroke Association to improve lives by enabling people to use technology. 

Charities wishing to explore how we can help can email enquiries@abilitynet.org.uk, or call us on 0300 180 0028.   

8. Mental health support for students

Covid has led to challenges for students who have ping-ponged in and out of lockdowns and are balancing blended learning models of home and person-to-person learning.

Disabled students can get support with mental health through the Disabled Students Allowance. Plus read our list of seven apps to reduce anxiety at University

You can also watch a recording of our AbilityNet Live! session on mental health.

9. Apps for mental health

There are a number of apps designed to support mental health. Read AbilityNet’s round-up of apps for wellbeing and mental health. 

10. Adapt your websites and make them accessible

Companies can help by ensuring that their websites, apps and digital services are accessible to all that means adapting websites for older people, people with disabilities and embracing inclusive design

AbilityNet offers a range of services to help you design accessibly.

Download our brochure for more information. 

Help and support with mental health

C.A.L.M. – Campaign Against Living Miserably – for men

0800 58 58 58

www.thecalmzone.net or webchat

Samaritans

116 123

jo@samaritans.org 

www.samaritans.org

Papyrus – for people under 35

0800 068 41 41 

Text 07786 209697

pat@papyrus-uk.org

https://www.papyrus-uk.org/help-advice/about-hopelineuk

Childline – for children and young people under 19

0800 1111 – free and the number will not show up on your phone bill

Inspiring Leadership from AbilityNet

Text reads 'Recognising an inspiring leader'We’re delighted AbilityNet’s Sarah Brain, has been recognised as part of the inaugural Inspiring Leader awards, from Inspiring workplaces. 

Sarah was named an inspiring leader in the manager category for her work leading our Free Services. As a team leader, she leads an internal team as well as the 300+ volunteers who provide technical support to thousands of older and disabled people.

For support from one of our volunteers call our helpline on 0300 180 0028
Please note: calls to our helpline number cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls, and AbilityNet does not receive any money from these calls


Inspiring Leaders 2021 aims to recognise people who’ve helped individuals, teams and organisations navigate personal and business challenges, and to make a contribution to make their business, community and the world a better place.

A picture of Sarah Brain, Team Leader for AbilityNet's Free Services Amy Low, Sarah’s manager nominated her and said: “Sarah always takes a person-centred approach to her work and considers the needs of all individuals in her decision making.”

Low added, “Sarah balanced her concern to ensure we were able to continue to support disabled and older people to get online in this critical time but also to think of their safety as many will be particularly vulnerable to the virus.”

“Sarah quietly just gets on and delivers a phenomenal amount and is one of the nicest people to you could ever hope to work with.”

See how we’ve supported people during the pandemic with AbilityNet Live! webinars. 


In response, Sarah said: "I was really surprised to see myself on the list, but truly humbled and honoured to be recognised alongside the other winners. 

"She added: "It’s down to the amazing efforts of the team I work with, and the wonderful volunteers who support us, enabling us to continue offering our free tech service through these tough times.”

Helping people in the community

Sarah has pivoted the volunteer service from delivering support at home to offering it remotely and by phone.

She’s also continued to recruit volunteers to the service, throughout Covid-19, and one volunteer now works for us helping to build community relations.  

Find out how AbilityNet volunteers are helping people remotely through TeamViewer.


Sarah was recognised as one of 55 inspiring people, across all levels of the organisation. Read about the inaugural Inspiring Leader Winners

In addition to Sarah’s fantastic achievements, we’re proud that AbilityNet is a Disability Confident Leader

How AbilityNet can help

KOMP, a one-button computer for seniors: Your Questions Answered

A picture of the KOMP device, the No Isolation logo is on the screen

KOMP is a one-button computer designed with and for older people from company No Isolation, which aims to reduce social isolation. We featured KOMP in one of our recent AbilityNet Live! series.

You can watch a recording of the webinar, which also included a presentation from GrandPad, a tablet for seniors. 

The webinar was well received with over 270 people registering and over half of those attending the webinar live. We had lots of questions and have answered them, below.

Thanks to webinar speaker George Howe for his swift responses.

KOMP, your questions answered

1. Do you have the ability to make icons larger for partially sighted people? 

I'm afraid the icons and text are fixed size, but our screen is very large.

For details of how to change settings in smartphones, tablets and computers, visit My Computer My Way.


2. So KOMP will not work on Wi-Fi? Many places in Cornwall do not have good 4G.

Yes, KOMP can connect to Wi-Fi? or 4G.

3. Hello, I didn't really understand how the 'one-button' works all these options on KOMP. Can you explain a little more? 

The KOMP itself is a receiving device, so just needs to be turned on, all the functions come from the family app or KOMP Pro software.

4. Is there an alternative access option such as switch access rather than having to press the button physically with your finger? 

It is a rotating button or 'knob' so nothing is pressed, like an old radio on/off dial.

For details of alternative input devices see AbilityNet's FREE factsheet


5. Is this [KOMP] being run out in Cornwall with health and care providers? 

Not currently no, but happy to have any discussions with interested parties.

6. Does your system allow remote relatives and their remote family members who are using your devices “split the screen” so that they can see each other remotely? If yes, can they then together watch a BBC television show or a YouTube, watching the TV or YouTube and seeing each other at the same time? 

I'm afraid there is no split-screen option, it is 1-2-1 video calls, only.

7. What captioning provision is available for hearing impaired users? 

Currently, there is not a captioning service, but might be something we can develop in the future.

8. Do you offer accessibility controls within the KOMP? 

For the user, it requires the button to be turned on. We don't have other specific controls but have a high-quality large screen and a powerful speaker.

9. Can you make calls out from the KOMP or is it just calls in?  

The KOMP device receives calls, only. 


10. Can these devices be used by aged relatives in the EU to connect with loved ones in the UK? We are unable to travel to visit older relatives abroad.

Yes, the KOMP can be used anywhere there is a plug and Wi-Fi, please contact us about shipping options. 

11. Can you shop online using the KOMP? 

KOMP does not support online shopping. 

12. Does KOMP have a help/support function built-in? 

Not directly from the KOMP no, but the app users and Pro users can access our support team 9-5 weekdays.

13. Can KOMP be set up so that the device sits on a table or bureau of an elderly person and the remote family member can “call” the elderly person, like an old-fashioned telephone, so that the elderly person can “answer” the device by tapping on it or pushing a button? Please discuss.  

Yes, the KOMP sits on a stable flat surface. Family members call via the app, and the call starts automatically after 10 seconds. The KOMP can be turned off during the countdown if they do not want to receive the call.

14. What software do family members need to communicate with KOMP?

Just the app, available on android phones or tablets or iPhone/iPads.

15. Can you explain how KOMP works e.g. if I send photos or call someone does the device talk out notifications? Is it easy for the user to make a call?

Photos and messages are displayed on the KOMP screen in a loop. There is no text-2-speech function, and the KOMP user can only receive calls.

16. Will there ever be software updates? - one of the problems of iPads etc - when they update software and the older user does not know how to deal with all various questions. 

All software updates are automatic, so there is nothing the KOMP user needs to worry about

17. Does KOMP have “storage” so that relatives can download to the device a video of a family picnic, birthday, child’s baptism, or trip, etc.? 

The Messages/photos remain on the KOMP for the desired time, but they can be downloaded by family members via the app.

18. Can KOMP users send messages to their family?

No, they can only receive. We tried to keep it very simple to reach the people with the most limited technical competence. As such we have not added any more complexities.

19. Can these devices be used when not plugged into an electrical outlet? If so, how long can a user of GrandPad and KOMP use the device before the battery power quits? How long does it take to recharge? 

KOMP requires power from the plug socket, there is no backup battery.

20. Is there a ‘two-way’ option for the KOMP? I.e., can the user message or call out? 

No, just receiving, if the user wants to video call, we suggest they telephone their relative and asked to be called on KOMP.

Watch AbilityNet's webinar on Keeping in touch with family and friends


21. Is the camera on the KOMP reasonably wide-angle? Will the older person normally hold it? (up the nose shots!)

It is quite a wide-angle, but KOMP is not a handheld device, it needs to sit on a stable flat surface as it is about 17 inches wide.

22. If KOMP is just a receiving device will it automatically switch on if the user has not switched it on when someone is trying to send info or call - so just like a phone will it ring? 

No, it won't turn on automatically, it needs to be turned on manually, and will only receive calls if it is turned. the family app will display if the KOMP is on/off, so they could telephone the KOMP user to ask them to turn it on.

23. Can GrandPad or KOMP use Skype or only their dedicated video apps? 

KOMP can only use its own video calling software.

Read AbilityNet's guide to hosting an accessible online meeting

GrandPad a tablet for seniors: Your Questions Answered

A picture of an older lady cradling the GrandPad tablet. She wears glasses. The tablet is red.GrandPad is a tablet designed with, and for older people. We featured it in one of our recent AbilityNet Live! series.

You can watch a recording of the webinar, which also included a presentation from KOMP a video-conferencing system designed to reduce social isolation. 

The webinar was well received with over 270 people registering and over half of those attending the webinar live. We had lots of questions and have answered them, below.

Thanks to webinar speaker Geoff Rochford for his swift responses.

GrandPad, your questions answered

1. Can we hear a bit about the related costs of GrandPad?

You can see pricing for the GrandPad in the UK at Techsilver

2. Will you be able to make the GrandPad more affordable in future?

We review this regularly; we try to offer the best possible value for money based on the features we offer on the tablet and the 24/7 customer support we provide.

3. Is GrandPad developing a means of sharing reminders and appointments between seniors and their families?

 Yes, we have a calendar app in development that we hope to make available soon.

4. Is GrandPad intended or designed to be used by elderly people with MCD (mild cognitive decline) or any stage of dementia, either alone (especially alone) or with a paid or family member carer in the room with the elderly person?

The GrandPad can be customised to each individuals’ needs, allowing the Family Administrator to add features that they might find useful (e.g., photos and auto slideshows) or remove features that might not be a fit for the individual (for example, internet browser, games etc.). 

We also have specific features that can be turned on in special circumstances, and with the right consents like Auto Answer or Speech-to-Text for video calls. 

5. How have you made the email safe and secure does this mean a stranger can't access the individual?

When the GrandPad user is set up, they are given their own @grandpad.me email address which is accessible via the email app on the GrandPad itself. Only email addresses associated with companions in the family circle can use this. 

6. How many calls are for issues with the GrandPad compared to being lonely or other social issues?

We don’t have exact metrics on this, but there is a good mix. 

Our team also proactively reaches out to our Members for check-ins, this is usually where the social chats will take place.


7. What age do you target the product at?

We’ve designed the GrandPad with users 75+ in mind. 

For support for older people with technology call AbilityNet’s helpline on 0800 048 7642.


8. I really like the GrandPad idea for my mother. She is French - can the tablet be set to other languages than English?

Yes, the GrandPad has many language options for the main applications, however, at this time we only offer customer support in English.

9. Are there other access methods besides touchscreen, such as switches, or ability to use screen readers for those with reduced vision?

At the moment, we don’t support any additional peripherals, but we are always looking at ways to improve and bring more functionality to include more people. 

Find out about alternative input devices with AbilityNet's FREE factsheet


10. Does GrandPad enable speech to be used to control it?

We do not support speech control at this time. 

11. Do you have the ability to make icons larger for partially sighted people?

While the size of the icons cannot be changed, we have designed the button icons to be easily recognisable. 

Recently we made changes to the colours and contrast of the icons based on research into visual impairment. With regard to text, the font was chosen to fit as much on one screen as possible, while still maintaining a large font size that is readable for most users. However, longer-term we are looking to create a configurable mode that makes it easier for people with severe vision impairments to read emails. (possible read the email aloud to them or have even larger text).

For tips on adjusting tablet, laptop and phone settings visit My Computer My Way


12. How do you build the list of "safe" contacts?

For a typical set-up, a Family Administrator is appointed and can invite people into the family circle either via our web portal or the companion app. 

We have an onboarding process for all new Members and Family Administrators, where our Member experience team walks through this process and will help with adding contacts if requested.

13. Can you tell me whether the user actually owns the GrandPad, or does GrandPad own it? In other words, what happens to the device if the user passes away, for example?

In the UK, our retail partner TechSilver offers the GrandPad on a leased basis. There are no contracts, and the device can be returned at any time to end the service. 

You can see more at https://www.techsilver.co.uk/product/grandpad-tablet-for-elderly

14. Does your system allow remote relatives and their remote family members who are using your devices “split the screen” so that they can see each other remotely? If yes, can they then together watch a BBC television show or a YouTube, watching the TV or YouTube and seeing each other at the same time?

Our Video Calling app will display both parties on a video call. We’ve also just added Zoom functionality to enable multi-party video calling. 

Find out more about etiquette for online meetings, including Zoom.


15. What captioning provision is available for hearing impaired users?

We offer a Speech to Text function for our video call app so hearing-impaired users can still enjoy video calling their loved ones. 

16. I have struggled with smartphones not responding to my touch (I am 76) and some of my clients have similar problems. Is there anything we can do to make the contact better?

Yes, there is. There are many types of touchscreens out there, and unfortunately, many found on most consumer devices are not dry skin-friendly.

We’ve chosen a capacitive screen that’s more sensitive to touch to help address this problem. We also include a stylus with every GrandPad if the user prefers to use that.

17. Can you make calls out from the GrandPad or is it just calls in?

Yes, the GrandPad can make outgoing video and voice calls. 

18. Is GrandPad suitable for visually impaired/blind? Will it read back email or use dictation software?

We don't have text to speech features yet, but it is something we are constantly working on.

19. I'm curious about how the devices manage to use the internet securely without passwords, which is often a barrier for older people.

In its default form, our browser is a little different in that it is modified to offer a safe and secure environment. The User, FA and ME Team can add specific websites to the GrandPad favourites list. The browser allows access to this site, but does not allow departure from that site to protect the user from unwanted redirects, phishing attempts, advertisements etc. This can be changed to standard browsing; however, this is not the safest recommended browser experience. 

20. Can these devices be used by aged relatives in the EU to connect with loved ones in the UK? We are unable to travel to visit older relatives abroad…

Yes, a GrandPad anywhere in the world can make a video call to any companion in the world. We have companion users in 120 countries. 

21. Can you shop online, and access Zoom?

We’ve recently introduced our own Zoom app for the GrandPad to facilitate multiparty calling. In safe mode, online shopping isn’t really possible as it usually involves many redirects through various payment gateways. 

In standard mode, e-commerce is possible. 

22. Can GrandPad be set up so that the device sits on a table or bureau of an elderly person and the remote family member can “call” the elderly person, like an old-fashioned telephone, so that the elderly person can “answer” the device by tapping on it or pushing a button? Please discuss.

It can, and this is just how my own parents use it. The GrandPad comes with a wireless charging cradle, the device can be set down on that anywhere in the home. When not in use the GrandPad can display a slideshow of the users’ favourite photos acting as a digital picture frame. When a Video or Voice call comes through the GrandPad user just has to tap to accept and the call will begin. 

23. Will there ever be software updates? - one of the problems of iPads etc - when they update software and the older user does not know how to deal with all various questions…

Great Question. We push out updates regularly to improve the service or add new features. This happens remotely and, in the background, so the user does not have to engage with the updates at all. 

24. Does GrandPad have “storage” so that relatives can download to the device a video of a family picnic, birthday, child’s baptism, or trip, etc.?

Yes, the GrandPad has built-in storage and photos and videos can be shared directly with it. We also back these up on a private cloud so that the content is never lost if the device is lost or damaged. 

25. Can these devices be used when not plugged into an electrical outlet? If so, how long can a user of GrandPad use the device before the battery power quits? How long does it take to recharge?

Yes, the GrandPad has an internal battery and can be used off the charger. We’ve designed the hardware so that the device can be left on the wireless cradle indefinitely, no need to worry about overcharging etc. 

The GrandPad will typically last 6 - 8 hours off the charger with the flap open, to a few days with the flap closed. 

Fully depleted, the GrandPad will be fully charged on the cradle within 2 - 3 hours. 

26. Can GrandPad use Skype or only its dedicated video apps?

GrandPad supports our own video calling app, as well as our dedicated Zoom app.

Online retail is booming, but is it accessible?

Online retail is booming but unless retailers make their websites accessible they'll exclude disabled people and miss out on millions in lost revenue. 

The Covid-19 pandemic has accelerated the shift to shopping online with digital giant Boohoo looking to snap up Debenhams and ASOS in the fray to pick up Topshop, Topman and Miss Selfridge.

The proportion of sales taking place online grew by over 10% due to the pandemic, according to the Office of National Statistics as consumers turn to the web to buy food, clothing and household goods. Online sales for groceries accounted for 10% of all sales, said the ONS.

Meanwhile, a supermarket report claimed that the number of UK consumers doing a weekly grocery shop online doubled during the lockdown

The report by Waitrose says one in four now buy food and essentials at least once a week.

How accessible are online retailers?

Image shows a credit card in someone's hand with the other hand poised over a laptop keyboardHowever, many websites are inaccessible limiting the options for disabled people looking to buy online, and the profits retailers could make.  Notably, the ClickAway Pound survey revealed that businesses could be losing out to the tune of £17 billion per year

Scope’s Big Hack says the Purple Pound is worth a potential £274 billion. 

It further claims that disabled people are over 50% more likely to face barriers to accessing digital and online services than non-disabled people.

 

How well are organisations complying with regulations?

Accessibility compliance is lacking across all sectors including supermarkets, transport companies and the public sector, according to Home Office Consultant George Rhodes.

Writing for AbilityNet in May Rhodes benchmarked a number of services against Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 (PSBAR).

He saw increases in compliance against these standards across Universities and Local Government but found that NHS organisations were lagging behind. 

For more information about our accessibility services, download our brochure

Streaming services for disabled customers

Image shows the bottom of a computer screen with the logos for Netflix, BBC iPlayer and Prime VideoStreaming services have also seen a huge uplift during Covid, and related lockdowns.

Streaming increased by 20% during 2020 while 80% of music consumption was on streaming platforms

Scope’s Big Hack says the ability of these services to meet diverse needs varies by platform and has published a League Table of streaming services

However, many providers – notably BBC – are embracing the needs of disabled users through the use of closed captions and through building internal champions’ networks. 

While there’s still some way to go for online retailers, it’s clear that with consumers flocking online there’s never been a better time to ensure your services are accessible.

(Image courtesy of Amvia)

How AbilityNet can support you in your accessibility journey

Ten accessibility Twitter accounts you should follow

Twitter is ablaze with activity during TechShare Pro, with key influencers joining the accessibility conversation.

Community is at the heart of TechShare Pro and the key to getting the accessibility message out beyond that community. As The Valuable 500's Caroline Casey said in a previous keynote:

"Hear the voices. 53% of consumers; are you kidding? You don’t want to talk with us. Listen, these are our voices; we are here.”

Twitter is a great tool for listening and influencing. Here are some accounts we recommend you follow.

Article compiled during TechShare Pro 2019

1. AbilityNet @AbilityNet

AbilityNet exists to change the lives of disabled people by using digital technology at work, at home or in education. This is our third year organising TechShare Pro to bring together a community of people to embrace Inclusive Design.

We regularly run FREE webinars covering accessibility topics.

Consultants Abi James @abijames and Adi Latif @access_adi regularly tweet about accessible developments, as does Head of Digital Inclusion Robin Christopherson @USA2DAY. We also work closely with Alistair McNaught of McNaught Consulting @alistairm on our further and higher education digital accessibility services

Followers: 7,520 Following: 2,322

2. Antonio Vieira Santos @AkwyZ

Screen grab of Antonio Vieira Santos Twitter profile, at the time showing CES 2020Senior expert at Atos, Antonio is passionate about digital inclusion and social media engagement.

He is a regular attendee at technology conferences, so he has his finger on the pulse of current accessibility trends.  

Followers: 76.8k Following: 27.1k

3. Eduardo Meza-Etienne @edaccessible

From the Twitter profile of Eduardo Meza-EtienneKeen strategist Eduardo is Director of Compliance at eSSENTIAL Accessibility. 

eSSENTIAL Accessibility (@essentia11y) helps people with disabilities equitably access the digital world through accessibility compliance and Assistive Technology.

Followers: 118.4K Following: 123K

4. Caroline Casey @CarolineBinc

Screenshot from Caroline Casey's Twitter profileCaroline Casey's keynote was an inspiring start to TechShare Pro 2019. Follow the self-confessed dreamer as she travels the world seeking to get #diversish on the agenda at the board level.

The Valuable 500 account is @500Valuable

Followers: 5,775 Following: 1,327

Screenshot from the Twitter account of Haben Girma. It features an image of her printed autobiography5. Haben Girma @HabenGirma

Deafblind Harvard Law Graduate Haben told delegates at TechShare Pro 2019 how much she values social media as a way of connecting with others.

As well as being a Disability Rights Lawyer, she is the author of Haben, the DeafBlind woman who conquered Harvard Law.

Haben has recently joined @Lenovo as the tech company's first Accessibility and Inclusion Advisor. 

Followers: 12.5K Following: 2,666

6. Google Accessibility @googleaccess

Screenshot from Google's accessibility accountKeep up with all things accessible at Google by following the company's official accessibility account.

As well as details of TechShare Pro 2019, hosted by Google, you can get a view from Google insiders on how they joined the company.

Plus, discover how the company is working to make its Chromebook as accessible as possible.

Followers: 33.1K Following: 442

7. Margaux Joffe @MargauxJoffe

Mrgauz Joffe's Twitter accountMargaux is Associate Director of Accessibility & Inclusion at Verizon Media, the global media company behind brands such as Yahoo, AOL, HuffPost, Tumblr, TechCrunch, and MAKERS.

In 2018, she spearheaded The Disability Collection, a partnership between Verizon Media, The National Disability Leadership Alliance and Getty Images to change people's representation with disabilities in the media.

Before joining Verizon Media, Margaux launched an online platform for adult women with ADHD called Kaleidoscope Society.

Followers: 2,461 Following: 2,687

8. Reema Patel @Reema_Patel

Reema was a panellist at TechShare Pro 2019, where she spoke about her work as Head of Public Engagement at the Ada Lovelace Institute (@AdaLovelaceInst). 

Reema has consulted for various international organisations, including the Danish Board of Technology Foundation and Nextdoor.com.

Followers: 2,361 Following: 3,232

9. Jamie and Lion @spacedoutsmiles

Jamie Knight writes about the fun side of autism and shares his adventure as he transitions to independent living.

Jamie is a Senior Accessibility Specialist in User Experience and Design at the BBC.

Read AbilityNet's interview with Jamie

Followers: 4,843 Following: 350

 

10. Scope @Scope

Header from home page of Scope's Twitter accountScope campaigns for equality for Disabled People. The charity joined us at TechShare Pro 2019 to deliver The Big Hack results, which reveals how business is missing out by ignoring the power of the purple pound.

The charity's account is a great way to stay abreast of legislation that impacts the rights of disabled people. 

Followers: 102K Following: 7,719

Numbers of followers and following correct as of November 2019.

About TechShare Pro
TechShare Procast logo

Now in its third year, TechShare Pro 2019 is hosted by Google and supported by some of the planet's biggest technology names. The conference offers two days to connect, learn and share with people from all over the world who build a more accessible and inclusive digital world.

Panellists and workshop hosts include Apple, Google, the International Association of Accessibility Professionals, Barclays, RNIB, Uber, Disability Rights Advocate (USA), Disability Rights UK, European Disability Forum, Aira, BBC, Sony, Scope, Fraunhofer, Verizon Media, Amazon, Netflix and Channel 4.

How to make your website accessible for disabled people

There’s never been a better or more urgent time to ensure that your website or service is accessible. While lockdowns have hit the High Street hard, online retail is booming, and disabled people are key customers for digital services.

Here are ten ways AbilityNet can help you make your website more accessible.

1. Discover accessibility products and services

AbilityNet has more than 20 years’ experience of delivering accessibility products and services.

To find out more about services from audit to user testing, download our FREE brochure, or call us on (+44) 1926 562 672.

 

Download our FREE brochure

 

2. Win the business case for accessibility

Accessibility experts know that value of accessible services but often you need to convince other stakeholders of the need to invest in them AbilityNet’s Business Case sets out the business benefits for accessible websites and services.

3. Connect with accessibility partners

AbilityNet is the architect of the UK’s largest accessibility conference TechShare Pro, which brings together thought leaders from across Europe to discuss the hot topics for accessibility. In 2020, we hosted the conference on Microsoft Teams platform (Microsoft was the Gold Sponsor for the event). 

Over 900 people registered for the three-day event and herd from 122 speakers. There was representation from 300+ companies and over 170 people engaged in speed networking during the event. 

For details of 2021’s conference keep an eye on the website

4. FREE telephone consultation

Want to start your accessibility journey but unsure how? Our experts can help assess your needs and match these to the right services. We’re a charity with a passion for creating a Digital World Accessible to all and so we guarantee there’s no hard sell, only support and advice.

Speak to our experts by calling (+44) 1926 562 672. 

5. Free accessibility webinars

We offer a series of FREE webinars on a range of topics related to accessibility. Past sessions have included How to do accessible social media, Accessibility Anti-Patterns, How technology can help people with dyslexia and Is your accessibility statement ready yet.

Sign up and watch recordings at abilitynet.org.uk/live

 

Free webinars: AbilityNet Live!

 

   
6. Sign-up to our FREE newsletter

We produce regular roundups including key industry developments, news from AbilityNet and more. Sign-up for regular updates.

We will only ever use your email address to share the latest accessibility news and details of our business and charitable activities. It's easy to unsubscribe and we will never share your details with anyone else.

7. Grow your accessibility skills

We offer a comprehensive programme of training to help you grow your accessibility skills in-house. You’ll find an up-to-date list of upcoming training on our website or contact us for bespoke training.

Our training is tailored to specific roles. Download our training catalogue and find out more. 

8. Understand your customers better

Our charity provides help and support for older and disabled people with technology. We do this through a network of 300+ volunteers who provide help and support. Why not get your company to explore volunteering opportunities with us. It’s a great way for people delivering accessible service to understand the needs of potential customers.

Find out more about volunteering for us or call 0800 048 7642 (freephone and minicom)

We also offer focus groups and Diverse User Testing. Find out more about our accessibility products and services.  

9. First-hand advice from accessibility leaders

Hear from accessibility leaders through our Insights Interviews. Previous interviewees have included Google’s Christopher Patnoe, Paul Smyth from Barclays, and Microsoft’s Jenny Lay Flurrie. Access previous Insights and find out more at AbilityNet Live

AbilityNet’s Head of Digital Inclusion, Robin Christopherson himself a celebrated accessibility leader

10. News and blogs

Keep up-to-date with news and blogs about accessibility https://abilitynet.org.uk/news-blogs.  

How to boost your accessibility prowess

If you work in a digital team you will possibly be using the month of January to consider your professional development plans for 2021. 

Person sat in a row of people with pen and notebook

Improving your accessibility knowledge is an important and desirable attribute that will benefit you and your team, so to develop your skills in digital accessibility and inclusivity have you considered our affordable online training courses?

AbilityNet's role-based approach to training gives each member of your digital team the insights and skills they need to embed accessibility in every project from the start. We have courses designed for content editors, designers, developers, testers, project managers, higher and further education professionals, and leadership.

We have confirmed details of our upcoming Accessibility and Inclusive Design online training through to the end of March 2021: 

Book your training course

 

What past course attendees say:
"This webinar was absolutely, totally brilliant!"
"The course was fantastic"
"The training was delivered well and was extremely informative, with lots of useful examples shown."
"Great, really well paced."
"Structure, layout, content and timing of delivery is perfect."

Last year we ran 28 courses, with 905 attendees learning valuable insights into accessibility best practice.

Here's a taster of some of the hints, tools and techniques you will learn on one of our courses - this clip is from our 'Creating accessible graphics and social content' session in 2020, running again on 25 March 2021.

Find out more about AbilityNet's training courses

 

Download our training brochure to share with your team
 

Further resources

AbilityNet provides a range of free services to help disabled people and older people. If you can afford it, please donate to help us support older and disabled people through technology

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