AbilityNet has a network of volunteers who offer free computer and technology support to older people and people with disabilities of any age. You may have a problem with a computer virus, need some help installing broadband or be confused about updates or error messages.
Our friendly volunteers are disclosure checked and can visit you in the comfort of your own home or can help you by phone or over the internet. They have relevant IT skills and will be able to help with most major computer systems, laptops, tablet devices and smartphones.
Our volunteers can help in all sorts of ways, such as:
- Choosing equipment to meet your particular needs; with suggestions on hardware, software and assistive technology
- Helping install and set up new hardware and software, configuring settings and adjusting accessibility options
- Diagnosing problems, malfunctions, viruses, error messages and explaining software update requests
- Improving confidence and ability with technology to ensure all the benefits of the digital world can be experienced
- Guidance on how to shop online, make video calls to friends, play music or games and use other entertainment services
Unfortunately, we are unable to provide free hardware or software.
To find out more, take a look at some examples of how we've helped people.
Request Free IT Support At Home
You can request a home visit by:
- Using the 'Home Visit Request' form on our website
- Calling our helpline on 0800 269 545 (freephone and minicom)
- Sending an email to firstname.lastname@example.org
AbilityNet cannot accept liability for the work carried out by our volunteers. If you are in any doubt at any time about the ability of the volunteer chosen to address your needs, please ask them to stop work immediately and call us on 0800 269 545 to discuss your concerns.
We take your privacy very seriously and will never share the information you provide to us with anyone outside of AbilityNet without your permission. We are always happy to explain how we deliver our services using the information you provide and answer any questions you might have.
In order for our volunteers to deliver the best IT support possible, we need to collect some information from you including your contact details and any disability information. We use a US-based database to store this information securely and only share it internally with our volunteer and administrative teams. By completing a request for IT support at home, you are providing your consent to the above.