About the role:
We are looking for someone to join our small team who has experience of dealing with customers, strong communication skills and the ability to maintain accuracy and efficiency in a busy and varied role. For a full list of essential and desirable skills/experience, please download the job description below.
On a day-to-day basis you would be answering telephone and email enquiries from clients and volunteers, moving potential volunteers through the recruitment process, recording and maintaining client and volunteer details within the internal database systems, undertaking checks for on-boarding new volunteers, including reference requests, DBS (Disclosure & Barring Service) checks, as well as being involved in marketing and promoting our free service offering.
As well as this there is the opportunity to review processes and gain feedback from clients to make improvements, and also involvement with events, training, meetings and exhibitions.
AbilityNet is an award-winning charity and our purpose is to improve lives by supporting people to achieve everything they can at work, at home or in education through the use of digital technology.
During 2017 our Free Services provided over 3,000 hours of free IT support in the homes of older and/or people with a disability, as well as supporting over 500 people with over the phone support and advice on technology and disability.
Digital inclusion is something most of us take for granted – many older people and people with disabilities still do not have access to the skills they need to be inclusive citizens within the digital world. By joining our team you will help provide the support these people need to maximize the use of their home technology in ways that really change people’s lives, and contribute to our vision of a digital world where everyone is given equal access to digital information systems.
Send us an up-to-date CV summarising your qualifications and experience so that we can see how well you meet the requirements of the role detailed in the job description which you can download below.
Please send your CV to: email@example.com
For more information or to discuss the role call Sarah on +44 (0)19 2688 0999
To speak to our HR department call +44 (0)11 8909 5278