Who we help

AbilityNet's amazing volunteers help people get to grips with their technology and can transform their lives. Here are a few examples of how they have helped our clients.

Tessa is keeping in touch across the pond...

Tessa is an older lady who lives in London and first made contact with Abilitynet in November 2014 after hearing about us from Age UK. She was struggling to use a computer she'd recently bought so AbilityNet volunteer Clive Tilley got in touch really quickly and arranged a visit. 

He took her through exactly how to use her computer to enhance her everyday life and gave her brilliant advice on a new webcam that would be compatible with her existing hardware. The help has been particularly useful in opening up contact with her friends in Canada who she now Skypes on a regular basis.

Tessa is now recommending our service to her disabled sister who is about to buy a new computer and needs help and advice to set it up. “I’m so thrilled, she said. "AbilityNet is such as useful thing to have for people like me.”

Jim joins the 21st Century

Jim Moore is register blind and lives in Northern Ireland. Before he met our volunteer he was afraid to switch on his computer.

Our volunteer Malcolm provided unwavering support over a long period of time. Using his wide expertise he helped Jim with a whole host of IT solutions including screen reading software JAWS, PDFs, memory stick use, downloading voice files, dropbox, Skype and carrying out basic functions on iphone using Voiceover.

Jim is now competent and confident to use his PC on a stand alone basis with only occasional help. He can communicate more effectively with university support providers and this has greatly enhanced the benefit of their support.

Jim is delighted with the help he's received. “I am now integrated into the 21st century," he says, "and can organise my business and social affairs accordingly. I wish to acknowledge my heartfelt gratitude to AbilityNet's IT Can Help service and to Malcolm Lees in particular.  The help has greatly enhanced my quality of life in retirement.”

Getting to grips with a Mac

A lady called us for help to support herself and her husband who has macular degenerative which impairs his vision.  After living abroad for 24 years they returned to the UK and were struggling with their Mac. Our volunteer Duncan Prince promptly arranged a visit to see the lady and her husband at their home in London.  He supported them in updating their Mac, setting up a larger keyboard and locating their photo files. 

“Duncan’s visit was a great confidence builder," says the woman, who wishes to remain anonymous. "He was a lovely person and spent ages with us. He improved our situation enormously.”

How to Request a Home Visit

  • Use the Home Visit Request Form to tell us what you need and we'll try to find a suitable volunteer. We can't guarantee to find someone immediately, but will do all we can to respond rapidly.
  • Or call our Freephone Helpline on 0800 269 545 (Freephone and Minicom)
  • Or send an email to enquiries@abilitynet.org.uk