About Advice & Information Resources

AbilityNet's Advice and Information Services provide free specialist support to thousands of people every year, including free to download factsheets, telephone support and direct IT support from our network of ITCanHelp volunteers.

Advice & Information Helpline: 0800 269 545

Please call our freephone line during office hours to speak to a member of staff about assistive technology:

  • Freephone: 0800 269 545 or 01926 312 847 during office hours.
  • Outside office hours you can drop us an email (enquiries@abilitynet.org.uk) and we'll return your call as soon as we can.
  • Please note: When calling from a mobile phone your provider may charge for 0800 calls.
  • Please use the feedback form on this site to give us your feedback and help us improve our service.

Free IT Support at Home

AbilityNet's IT Support at Home Service  has a network of disclosure checked volunteers who offer free computer assistance to disabled people in their own homes. You may have a problem with viruses, need some help installing broadband or be confused about updates or error messages. Our friendly, trustworthy volunteers could help in all sorts of ways such as:

  • Choosing or setting up a computer, tablet or smartphone
  • Specialist computer peripherals or adaptations
  • Technical problems (hardware, software or internet)

If you would like a personal visit from one of our disclosure checked volunteers, call freephone 0800 269 545, e-mail enquiries@abilitynet.org.uk, or request help using the IT Support Request Form.

Find out more about Free IT Support at Home

My Computer My Way

My Computer My Way is all about adapting your computer for free to suit your individual needs more precisely. It is a comprehensive, easy to use guide to the accessiblity options available for free on your machine.

Find out more about My Computer My Way

Factsheets

Our library of factsheets is downloaded thousands of times every year. Recently updated, they provide a huge range of practical advice about specific conditions as well as the hardware and software adaptations that can faciliate digital inclusion.

Check our factsheet library for free downloadable information

Online Assessment Tool

The Online Assessment Tool can help you review what type of equipment will meet your needs.

Easy Online Assessment Tool

The Easy Assessment tool allows users to explore the range of assistive technology available to help people with difficulties accessing their computer. These assistive technologies range from alternative keyboards and mice for those with physical needs, to software and dedicated communication aids for users with learning or communication difficulties.

Web accessibility resources

AbilityNet is a strong advocate for making the whole web accessible to people with disabilities. Our web accessibility resources explain some of the basics of accessible web design and offer top tips about how build accessible websites.

Read the business case for making your website accessible

eNation Reports

With fewer than 10% of websites achieving the minimum agreed requirements it is important for Abilitynet to continue to advocate for more accessible websites. One way we do this is our State of the enation reports, which review the accessibility of a number of sites in a particular sector.

You can read the full archive of eNation reports on this website.

Getting Online

Want to know how to get online? Our Guide to Getting Online explains the basics about broadband and how to get it.

Survive and thrive online

It’s important for all internet users to know how to stay safe online and avoid scams. Check our Guide to How to Survive and Thrive Onine to avoid being ripped off, as well as finding the most accessible online TV players.

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