Accessibility Statement

Accessibility statement for www.abilitynet.org.uk

This accessibility statement applies to www.abilitynet.org.uk.

We have developed this website to ensure that it is usable by everybody, regardless of age or disability. Our site is developed to comply with the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA and we keep the site under review to improve both its accessibility and usability.

This website is run by AbilityNet. We have built our website to be accessible with common assistive technologies and different ways of using websites. This means that you can:

  • Navigate the menus and all interactive functionality without a mouse and using assistive technology such as a screen reader.
  • Increase the font size or zoom in on content.
  • Navigate a page using headings throughout our written content. We also use plain English principles to make our content clear and easy to understand.
  • Consume media content with captions or transcripts for videos and audio content.
  • Navigate our websites with assistive technology via embedded landmarks and ARIA functionality.

Our site includes My Computer My Way, a free resource that helps you customise your computer to make it easier to use. This includes guidance on accessing the wide range of accessibility and personalisation tools built into computers, tablets and mobile phones. My Computer My Way will help you adapt your technology to make it easier to use for all websites, not just ours.

We do not provide built-in accessibility tools as we believe it is more important to support everyone’s personal device settings and assistive technologies.

How accessible this website is

Whilst we have endeavoured to ensure the accessibility of our site, there are some known limitations. These are documented below, along with suggested work arounds, and/or our long-term strategy for addressing these limitations.

The following are some potential problems that we are working to improve:

  • Embedded video and audio players can sometimes be difficult to use with assistive technology.
  • PDFs and documents are not always accessible.
  • We aim to provide captions and/or transcripts with all our videos but that might not be available for older videos.
  • We do not provide audio descriptions for videos but aim to provide visual content in alternative formats where possible.
  • When the site is zoomed in, the mobile version of navigation cannot be fully accessed using the keyboard. We are working to address this issue and alternative links to the sections are available in the page footer area.

If you encounter content that you cannot access, then please contact us and we will provide you with an accessibility alternative.

We make use of third-party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.

Feedback and contact information

If you need information on this website in a different format please contact us via:

Our contact us page

Email enquiries@abilitynet.org.uk

Call us for free on 0800 048 7642 (UK Office Hours)

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We welcome your feedback on using the AbilityNet website. If you have experienced any accessibility challenges, please let us know. Your information will help us improve the website for all users. You can contact us via:

Email accessibility.services@abilitynet.org.uk

Call us for free on 0800 048 7642 (UK Office Hours)

Any feedback we receive will be dealt with by our Accessibility Planning Manager and we aim to get back to you within 5 days (if a response is requested).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

AbilityNet is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Audio and video

We use the PodBean audio player to embed audio content within pages. This is keyboard accessible, and partially screen reader accessible. There are some issues with the labelling of controls for screen reader users however, including that the download and share buttons are not labelled. (WCAG 2.1 success criterion 4.1.2)

We use the Facebook video player to embed archived live video streams. The Facebook video player is partially conformant. Player controls are well labelled. There are some unlabelled items within the player that appear in the focus order. (WCAG 2.1 success criterion 4.1.2)

Documents

Downloadable documents and PDFs published between September 2018 and September 2019 may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.

Web content

When the site is zoomed in, the mobile version of navigation cannot be fully accessed using the keyboard. We are working to address this issue and alternative links to the sections are available in the page footer area. (WCAG 2.1 success criterion 2.1.1)

Some of our forms are missing explicit auto-complete and required attributes on form fields. Some checkboxes in forms are not correctly grouped for correct announcement by screen readers. An error message is not always correctly presented for invalid inputs. We are updating our forms to make them compliant. (WCAG 2.1 success criterion 3.3.2)

A small amount of text on the site, including error message text, does not contrast sufficiently with the background. (WCAG 2.1 success criterion 1.4.3)

The current keyboard focus indicator on the site does not always contrast sufficiently with the background, depending on the background colour of specific page sections. (WCAG 2.1 success criterion 1.4.11)

Some decorative images on the site are missing an alt attribute. This may result in the file name of the image being announced for screen reader users. Other decorative images have been given alternate text that repeats text immediately before the image, which may result in repetitive announcements. (WCAG 2.1 success criterion 1.1.1)

Some iframes on the site do not have a descriptive title for assistive technology. (WCAG 2.1 success criterion 4.1.2)

The “Back to the top” button on pages does not resize when text is resized. This can result in part of the button text spilling out of the button, which may impact readability for some users. (WCAG 2.1 success criterion 1.4.4

Adjusting text spacing causes text to be cut off for some content. (WCAG 2.1 success criterion 1.4.12)

Some visual headings and lists are not marked up correctly as headings and lists for correct announcement by screen readers. (WCAG 2.1 success criterion 1.3.1)

Pages currently lack a valid programmatic indicator of the page language. (WCAG 2.1 success criterion 3.1.1)

Disproportionate burden

We do not provide audio descriptions for videos as this would be a disproportionate burden to produce and not all video players support the additional audio description track. Where possible we provide visual content in accessible format alongside the video. (WCAG 2.1 success criterion 1.2.5)

Content that’s not within the scope of the accessibility regulations

Audio and video

Some recorded webinars and videos from before September 2020 do not have captions as they were not created at the time of recording. (WCAG 2.1 success criterion 1.2.2)

When videos are hosted on YouTube then automatic captions are available and we aim to improve these where possible. If you encounter a video without captions and need assistance accessing the content, then please get in contact and we will provide a transcript.

Documents

Downloadable documents and PDFs may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.

What we’re doing to improve accessibility

Our site is regularly reviewed with manual audits by our Accessibility Consultants and by scans with an automated testing tool. In addition, we carry out user testing that includes users with disabilities. Testing with real users gives us valuable feedback about the real-world accessibility of our site.

Preparation of this accessibility statement

This statement was prepared on 20th September 2019. It was last reviewed on 21st March 2021.

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