How to do inclusive usability testing

Learn how to conduct usability studies with users who have a diverse range of access needs

Get 10 training courses for the price of 8

To help you get even better value this year, we have a 10 for the price of 8 bundle on AbilityNet online training courses for you and your team to enjoy. 

Book your training bundle

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  • Thursday 1 September 2022
  • 13:00 - 14:30 BST

Please note: after purchasing a ticket you are able to reassign the ticket, if somebody different to the ticket purchaser will be attending the training.

If the date for this training has now passed, the recording, when ready, will be available to purchase below. Or if the date of this training is not suitable for you, look at our calendar and join our mailing list and we will keep you updated when the training course is repeated in the near future. Alternatively, you can contact us about your needs.

If you have any questions please email

Why you should attend

At the end of this course you will:

  • Understand the importance of usability testing
  • Understand how usability testing can be made more inclusive
  • Understand how you can recruit participants for research
  • Know how to fit usability testing into a project lifecycle
  • Know how to write a script
  • Know how to moderate sessions
  • Understand how to write up a report with prioritised insights

Who is this training for?

  • Researchers 
  • UX designers
  • Interaction designers 
  • UI designers
  • Web designers

  • Web developers

  • Project managers
  • Anyone who would like to know more about conducting inclusive usability testing sessions

What will be covered

In this new training course, you will learn how to conduct moderated usability studies using participants with a diverse range of access needs, remotely and lab-based.

AbilityNet has conducted usability testing for all sorts of companies, from some of the most recognised global brands to start-ups, charities and the education sector. Several companies have specifically chosen to work with us due to our expertise in conducting research with people who have disabilities.  

Many of the participants we work with use assistive technology and if digital products aren't designed inclusively, this can present different challenges or barriers for them.  This course will explain how we suggest usability studies are conducted, taking into account diverse access requirements.

This course will look at:

  • Introduction to usability testing
  • How to be ensure people with diverse access needs are included
  • How to determine the number of participants
  • Recruiting participants
  • Script writing
  • The accessibility of platforms used for studies, assistive technology and browser requirements
  • How to moderate usability studies and capture insights
  • Report writing and video highlights

Important information 

Class size: We limit the number of people on our training courses to ensure all attendees can engage with the presenter, ask questions and have an informative experience

What to bring: You will need a good internet connection, access to a laptop or desktop computer and to be able to open/use the Zoom platform without restrictions on your device

Location: Online - this course is delivered via the Zoom platform


  • The course will be delivered with live captions
  • We can share slides in advance if required
  • A captioned recording with transcript will be shared with attendees after the live event

Level of training

Intermediate. It would be helpful to have some awareness of usability studies, accessibility and research. For example, you may already conduct usability testing yourself but would like to know how this can be made more inclusive. However, this course is still suitable for anyone newer to usability testing so even if you have never done any before, you will benefit from this course.

Why train with us?

97% of attendees rated our webinars and training ‘Excellent' or ’Good’ in 2019

Attendees will receive a link to the recording of the training to watch back at your leisure after the event. (And you’ll always have access to the latest advice as we will update the content on the link when the training is repeated in the future.)

What previous attendees say 

"Very insightful and informative."  
"A well delivered and well-paced webinar. Liked the polls and colourful examples." 
“I’ve found the sessions useful in bringing the range of accessibility issues to our attention, from website navigation to ensuring that images are meaningful to the visually impaired… I’d say that the training is essential for those responsible for the content of public websites.”

Meet our trainer

Image of Jess Cahill

Jess Cahill is an Accessibility & Usability Consultant with AbilityNet. Her professional background includes web product and project roles, content design and UX research, in both charity and private sectors, including in the disability field.  She also volunteers on the Missing Maps project, a humanitarian mapping project which aims to put vulnerable parts of the world on the map.

About our training team

Our trainers have decades of experience between them. They deliver accessibility consultancy ranging from technical audits and user tests, through to ongoing involvement in the accessibility of enterprise-level agile projects. They regularly champion accessibility at conferences and run workshops.