How to do inclusive usability testing

Learn how to conduct usability studies with users who have a diverse range of access needs

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Use the code BackToSchool10 this month when booking to get 10% off our upcoming courses.

Date and time

Thursday 16 September 2021 - 13:00 - 14:30 BST

If the date for this training has now passed, the recording, when ready, will be available to purchase below. Alternatively, you can join our mailing list and we will keep you updated when the training is repeated in the near future.


Online - this course is delivered via the Zoom platform


  • The course will be delivered with live captions
  • We can share slides in advance if required
  • A captioned recording with transcript will be shared with attendees after the live event

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Please note: after purchasing a ticket you are able to reassign the ticket, if somebody different to the ticket purchaser will be attending the training.

If the date for this training has now passed, the recording, when ready, will be available to purchase below. Alternatively, you can join our mailing list and we will keep you updated when the training is repeated in the near future.

If you have any issues making your booking, and/or if you have any questions please email

Length of course: 1.5 hours

What will be covered

In this new training course, you will learn how to conduct moderated usability studies using participants with a diverse range of access needs, remotely and lab-based.

AbilityNet has conducted usability testing for all sorts of companies, from some of the most recognised global brands to start-ups, charities and the education sector. Several companies have specifically chosen to work with us due to our expertise in conducting research with people who have disabilities.  

Many of the participants we work with use assistive technology and if digital products aren't designed inclusively, this can present different challenges or barriers for them.  This course will explain how we suggest usability studies are conducted, taking into account diverse access requirements.

This course will look at:

  • Introduction to usability testing
  • How to be ensure people with diverse access needs are included
  • How to determine the number of participants
  • Recruiting participants
  • Script writing
  • The accessibility of platforms used for studies, assistive technology and browser requirements
  • How to moderate usability studies and capture insights
  • Report writing and video highlights

Why you should attend

At the end of this course you will:

  • Understand the importance of usability testing
  • Understand how usability testing can be made more inclusive
  • Understand how you can recruit participants for research
  • Know how to fit usability testing into a project lifecycle
  • Know how to write a script
  • Know how to moderate sessions
  • Understand how to write up a report with prioritised insights

Who is this training for?

  • Researchers 
  • UX designers
  • Interaction designers 
  • UI designers
  • Web designers

  • Web developers

  • Project managers
  • Anyone who would like to know more about conducting inclusive usability testing sessions

Level of training

Intermediate. It would be helpful to have some awareness of usability studies, accessibility and research. For example, you may already conduct usability testing yourself but would like to know how this can be made more inclusive. However, this course is still suitable for anyone newer to usability testing so even if you have never done any before, you will benefit from this course.

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Important information 

Class size: 

  • We limit the number of people on our training courses to ensure all attendees can engage with the presenter, ask questions and have an informative experience.

What to bring: 

  • You will need a good internet connection, access to a laptop or desktop computer and to be able to open/use the Zoom platform without restrictions on your device

Why train with us?

  • 97% of attendees rated our webinars and training ‘Excellent' or ’Good’ in 2019
  • Attendees will receive a link to the recording of the training to watch back at your leisure after the event. (And you’ll always have access to the latest advice as we will update the content on the link when the training is repeated in the future.)

What previous attendees say about our webinars

"Very insightful and informative."  
"A well delivered and well-paced webinar. Liked the polls and colourful examples." 
“I’ve found the sessions useful in bringing the range of accessibility issues to our attention, from website navigation to ensuring that images are meaningful to the visually impaired… I’d say that the training is essential for those responsible for the content of public websites.”

Meet our trainer

Raphael Clegg-Vinell

Raphael Clegg-Vinell is a Principal Usability and Accessibility Consultant with AbilityNet, with experience working with several high-profile global brands. He's helped clients optimise a wide range of digital products and services and this has included research, testing and training. 

He is a Certified Professional in Web Accessibility (CPWA) with the International Association of Accessibility Professionals (IAAP) and has a degree in Web Design + Development BSc (Hons) from SAE Institute, London.

In his spare time, Raphael plays inline hockey to a high level, also coaching the sport to children. He also plays guitar and regularly attends gigs.

About our training team

Our trainers have decades of experience between them. They deliver accessibility consultancy ranging from technical audits and user tests, through to ongoing involvement in the accessibility of enterprise-level agile projects. They regularly champion accessibility at conferences and run workshops.