AbilityNet Impact Report 2020

Published February 2021

AbilityNet supports people of any age, living with any disability or impairment to use technology to achieve their goals at home, at work and in education.

We offer a range of services, including student and workplace assessments, digital accessibility services, free online expert knowledge, a free helpline and free home support provided by a team of volunteers.

Screengrab of page one of our impact report 2020

Key facts from our Impact Report 2020

Our impact on individuals

94% Customer satisfaction
82% better able to use technology
78% easier to manage day to day life
65% greater participation in new activities
90% more knowledgeable
86% increased confidence
72% more independent
79% less stressed
68% less isolated

“John was patient, so patient... His voice was never one of exasperation but just kept quietly suggesting things... until at last I was confident.”

Client who received free technology support

Our impact on organisations

94% Customer satisfaction
100% better user experience
93% more knowledgeable
91% more confident
88% more inclusive
96% positive impact on engagement

“Everyone we've engaged with has been professional, clearly an expert in their area, and a pleasure to collaborate with.”

Accessibility Services client

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