AbilityNet: Adapting Technology. Changing Lives.

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IT Support at Home

Free advice and information about computers and disability

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IT Support at Home

Free IT Support at Home for Disabled People

AbilityNet's IT Support at Home Service (ITCanHelp) has a network of disclosure checked volunteers who offer free computer assistance to disabled people in their own homes. You may have a problem with viruses, need some help installing broadband or be confused about updates or error messages. Our friendly, trustworthy volunteers could help in all sorts of ways, including:

  • which equipment is most appropriate for your particular needs, with suggestions on computer, adaptations, software or broadband
  • helping install and set up your chosen configuration, arranging settings and adjusting accessibility options for maximum ease-of-use
  • diagnosing problems, whether due to malfunctions, viruses or software updates
  • proposing how you might extend your computing – perhaps to online shopping, video calls to friends, playing music or games....

Our ITCanHelp volunteers all have relevant IT skills and may be able to help with computer systems, laptops, tablets and even some smartphones. 

They can't provide free hardware or software and they will try to help you get the most from your computer – and if they can't help you we can offer independent advice about your best options.

For an example of what we can do, take a look at Belinda's story.

To get help

The most direct way is to call our Helpline on 0800 269 545 (Freephone and Minicom), to explain your need, we will then try to find a suitable volunteer nearby. We cannot guarantee to find someone immediately, but will do all we can to respond rapidly.

If you prefer not to use the phone, you can contact the Helpline by sending an email to enquiries@abilitynet.org.ukor request help using the IT Support Request Form.

You should note that AbilityNet cannot accept liability for the work performed by our volunteers – if you are in any doubt about the ability of the chosen volunteer to address your need, please ask them to stop work, then call us back to discuss your concern.

We take your privacy seriously and will never share the information you provide with anyone outside AbilityNet without your permission.

We are always happy to explain what we do and and answer any of your questions. If you want to know more about what we offer please get in touch.

Donate

Free IT Support For Disabled People

- Browse our free factsheets

- Request a free home visit

- Use our free online tools 

Or call our free helpline 0800 269 545

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