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IT Support at Home

Free advice and information about computers and disability

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IT Support at Home

Free IT Support at Home for Disabled People

AbilityNet's IT Support at Home Service (ITCanHelp) has a network of disclosure checked volunteers who offer free computer assistance to disabled people in their own homes. You may have a problem with viruses, need some help installing broadband or be confused about updates or error messages. For an idea of what we can do, take a look at some examples of how we've helped people.

All of our friendly, trustworthy volunteers have relevant IT skills and may be able to help with computer systems, laptops, tablets and even some smartphones. They can help in all sorts of ways, including:

  • choosing equipment to meet your particular needs, with suggestions on computer, adaptations, software or broadband
  • helping install and set up new software, arranging settings and adjusting accessibility options
  • diagnosing problems, malfunctions, viruses or software updates
  • helping you get more form your computer, such as online shopping, video calls to friends, playing music or games....

They can't provide free hardware or software and they will try to help you get the most from your computer – and if they can't help you we can offer independent advice about your best options.

Please use this feedback form  to give us your feedback and help us improve our service.


To get help

Just call our Freephone Helpline on 0800 269 545 (Freephone and Minicom). Just tell us what you need and we'll try to find a suitable volunteer. We can't guarantee to find someone immediately, but will do all we can to respond rapidly.

If you prefer not to use the phone, you can contact the Helpline by sending an email to enquiries@abilitynet.org.ukor request help using the IT Support Request Form.

We take your privacy seriously and will never share the information you provide with anyone outside AbilityNet without your permission.

We are always happy to explain what we do and and answer any of your questions. If you want to know more about what we offer please get in touch.

Please note that AbilityNet cannot accept liability for the work performed by our volunteers – if you are in any doubt about the ability of the chosen volunteer to address your need, please ask them to stop work, then call us back to discuss your concern.


Free IT Support For Disabled People

- Browse our free factsheets

- Request a free home visit

- Adjust your computer

Or call our free helpline:
0800 269 545

Our free resources can help people of any age with any disability, as well as their friends, family, employers, teachers and many others.

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