User Experience Services

We can help you gain important insights in to the needs and motivations of your users using our varied research tools. Our techniques include one to one user tests in our labs, remote user testing, focus groups, and interviews.

Our experienced team can also carry out a usability review of your website or app and make recommendations to improve the user experience.

User testing

Engaging ‘real life’ disabled end users, who have a wide range of impairments and use a variety of access technologies, to test your site is the very best way of guaranteeing its optimum usability.  See how people use your website, mobile site, or app by carrying out user testing. We can test your website or mobile site, or app with users who will complete tasks and user journeys on your site and provide a report based on the findings with recommendations on how to resolve any issues raised by the testing.

We take a pan-disability approach to user-testing, testing with users who have a wide range of impairments and use a variety of access technologies as well as non-disabled users. This allows us to uncover the widest range of issues. Our disabled testers’ impairments and access technologies range from those with severe vision impairment using screen readers to dyslexic users who change colours when using computers and use text to speech software.

• Lab-based moderated user testing;
• Moderated remote user testing;
• Unmoderated home user testing.

Focus groups

We can organise and facilitate focus groups to discuss your product, website, or application. A focus group will allow you to gather rich data quickly and build on ideas; developing deeper insights into people's reactions, especially those with disabilities. They enable people to share and discuss their thoughts and attitudes and provide a balanced understanding of their experiences for analysis. Our focus groups take place within a lab environment with a range of disabled and non-disabled users.

Interviews

Our usability team can conduct interviews with a representative sample of your audience. Interviews can be used to gain rich qualitative insight about your audience, their thoughts and opinions, such as what they want from your site, what they think of your competitors, and what they'd love to see you do. This can generate user requirements to inform decisions and future development work.

Wireframe review

We can review websites and applications (apps) at the wireframe stage to identify any potential issues. A review at this stage helps to ensure usability and accessibility are taken in to account during the whole development process and can highlight any potential issues at a stage where they are easier to address. In reviewing a wireframe, we can provide feedback on:

• Types of content on pages e.g. related links, side navigation, header\footer
• Conditional functionality – how a page might change depending on whether a user is logged in or not
• How pages relate to one another
• The user journey through the website

Design review

Whilst the scope of a design review is narrower than a complete audit, it can raise important accessibility issues.  It is far easier to proactively address accessibility and usability issues than to retrospectively address them on a completed site. We can review the graphical mockups of a website or application to identify any accessibility or usability issues and provide recommendations to resolve them. We can also identify any potential issues which may appear in the finished product based on the designs.

Become a tester

Join our user testers and get paid for giving your feedback on how websites and mobile apps work. We are looking for disabled and non-disabled users to take part in testing in our central London labs and also to take part in home testing. For more information or to register your interest in user testing, contact us via this form.

Contact Us

• Call the Accessibility Services sales team on +44 1926 465 247 to discuss your needs.
• Use the Accessibility Services contact form on this website to request a call back about your needs.
• Email any questions to sales@abilitynet.org.uk